Using your award miles
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FAQ

Who is eligible to shop with MileagePlus Merchandise Awards?

  • Active MileagePlus members who reside in the United States are generally eligible to use their award miles on MileagePlus Merchandise Awards.

 

Where do you ship to?

  • We ship to the 48 contiguous United States.

  • Orders can be shipped to Alaska, Hawaii or Puerto Rico on an exception-only basis. Please contact the award partner directly to request an exception. Please note that not all items can be shipped outside of the contiguous United States. An additional shipping charge may apply and must be paid for in award miles.

  • To find the contact information for your item, use the link at the bottom of the product page or go to My Account and click on your order.

How does online award ordering work?

  • As you browse through MileagePlus Merchandise Awards, you will see awards available to buy directly from our award partners using your MileagePlus award miles (or, where applicable, a combination of award miles and money). After finalizing the payment details, click the "Buy Now" button to submit your order.

  • You will receive an order confirmation by email within 24 hours after placing the order.

  • Review the contents of your order and make sure your delivery address is complete and correct

  • Immediately inform the award partner delivering your award in case of any discrepancies

  • Follow-up on the status of your order under “My Account”

 

I would like to use my miles on an Apple product. Where can I find Apple?

  • To view Apple products, please visit awards.mileageplus.com/Apple

 

I have a question about my order. Who can I contact?

  • For all questions related to your purchase, please contact the award partner. Go to My Account and click on your order to find the contact information.

  • If you are looking for information regarding an order purchased prior to September XX, 2018, please click here.

  • If you are looking for information regarding an Apple order, please visit awards.mileageplus.com/Apple

 

 

I would like to cancel my order. How do I do this?

  • We may be able to cancel your order if it has not shipped. Please contact the award partner. Go to My Account and click on your order to find the contact information.

  • If you are looking for information regarding an order purchased prior to September XX, 2018, please click here.

  • If you are looking for information regarding an Apple order, please visit awards.mileageplus.com/Apple

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What is the shipping policy for my order?

  • The shipping policy and terms may differ from award to award. Please check the specific policies under “Partner details” for the award partner and the Rules & Restrictions for each specific award.

  • We cannot deliver to P.O, A.P.O or F.P.O boxes.

  • Merchandise awards can only be shipped to addresses in the 48 contiguous United States.

  • Wine shipments cannot be delivered to the following states: GA, MS, SD, UT and IL.

  • Please note that all items ship separately and are based on availability from the manufacturer. Orders will generally be delivered within 10 days from your date of order with the exception of items requiring Truck Shipment, which may take up to 8 weeks. If an item is not available, or becomes unavailable, we will contact you directly to notify you of the delay.

 

What should I do if my shipment arrived damaged?

  • If your product arrives damaged, please refuse the shipment if possible. If the shipment is delivered, contact the award partner immediately. For truck shipments, contact must be within 5 calendar days. Please keep all packaging and packaging materials. Without these materials, a freight carrier claim cannot occur and a replacement cannot be shipped.

  • To contact the award partner, go to My Account and click on your order to find the contact information.

Can I return or exchange my purchase?

  • We do not accept returns or exchanges, unless the product is damaged or defective.

  • For products that are deemed defective, a return authorization and return shipping label will be issued to return the product for a replacement. Returned items must be shipped within 30 days of delivery and must be packaged in the original packaging with all accessories included.

  • We cannot accept returns on jewelry, perishables, wearables or Weber products. These items are covered under the manufacturer’s warranty. Please contact the award partner for a receipt and directions regarding how to obtain warranty services.

 

I would like to receive a Proof of Purchase for my order. How do I do that?

  • A proof of purchase is not automatically included with award shipments but the award partner can provide this for you after your item is delivered. To contact the award partner, go to My Account and click on your order to find the contact information.
    Once an order is placed, how long will it take to arrive?

  • Most merchandise will be delivered to your door within 10 business days of placing the order and exact delivery time depends on the item. For items requiring truck shipment, please allow 6-8 weeks for delivery unless otherwise specified.

 

For items that are truck-shipped, how will they arrive?

  • For items that are specified as Velvet Glove, you will receive full Velvet Glove service, which includes delivery to a room of choice (access permitting), unpackaging and removal of packaging materials.

  • For Truck shipped items (first threshold delivery) including some TVs and GE/Weber items, the item will not be unpacked or brought to a room of choice. It will be signed for at door.

  • For large workout equipment, item will be brought to a room of choice (access permitting) but it will not be unpackaged. This is so that small pieces required for assembly are not lost.

  • For all truck shipments, there is no removal of any existing items.

 

I have a question about a product. How do I find more information?

  • For any product-related question, please contact the specific award partner. At the bottom of any product page, you will see a contact information link.

  • If you would like to confirm a specific model number of a product, please contact the award partner. All model numbers are subject to change at any time without notice from manufacturers, so please contact the award partner and we will gladly confirm the current model number for the item.

 

I ordered several items and only received one item. Where is the rest of my order?

  • Items ordered at the same time may arrive separately. Items are shipped as soon as they become available from the manufacturer.

  • If you would like to get an update on your order, please review your purchases under My Account. There you will be able to see current status and find the contact information for the award partner if you would like to reach out directly.

 

Can I gift awards to third parties who are not MileagePlus members?

  • Yes, gifts to non-MileagePlus members are permitted as the desired shipping and delivery address can be different from the address associated with your MileagePlus account. Please note, however, that certain delivery restrictions may apply to the designated shipping address which may not apply to the address associated with your MileagePlus account. If so, you will be advised accordingly.

 

Where do I find all applicable terms of award orders?

  • Please find the Terms & Conditions at the bottom of this page. For a specific award, additional terms may be displayed on the product page. See also the MileagePlus program rules at MileagePlus.com

 

I have a question about my MileagePlus account. Who should I call?

 

What happens if I lose a Voucher or Gift Certificate?

  • Vouchers and Gift Certificates (electronic or paper) bought over the MileagePlus Merchandise Awards site are not replaceable if lost, stolen, destroyed or expired.

 

I would like to purchase a product but I don’t have enough miles. What can I do?

  • You may be able to use a credit card to pay in cash for a portion of the item

 

When is a Customer Service Representative available to assist me?

  • For most of our products, the Customer Service team is available from 9:00 am to 5:30pm EST, Monday to Friday. Any requests received outside of these hours will be responded to by 10am EST on the following business day.

  • For inquiries about any wine products, the team is located in California and available from 9:00 am to 5:30pm PST.

 

How does the 2018 Vitamix Rebate work?

  • Offer not valid with any other promotions or bonus offers

  • Only valid for purchases on Vitamix® A2500 Ascent™ Series Blender in black, red, slate and white (UA39337, UA39338, UA39339 and UA39340) made between August 1, 2018 to September 30, 2018

  • A cancellation or return of a purchase will cause the purchase to be ineligible for the rebate.

  • 2,000 award miles per qualifying purchase will be deposited into the MileagePlus account used for the redemption 6-8 weeks after the item has shipped.

  • For questions regarding this rebate, please contact Merchandise Awards at 1-866-322-4579 within the United States.

  • This offer is subject to change without notice. Other restrictions may apply.

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